Ordering and payment
After receiving the order, we will check the stock of the product (s) and, if necessary, the delivery time, and if everything is correct, we will send you a prepayment invoice.
All prices are in euros and include 20% VAT. The transport fee is added to the price according to the selected delivery method.
Delivery methods: (1) Receipt from the office of Soovi Pood OÜ, (2) Courier (DPD, Omniva), Parcel machine (DPD, Omniva, Smartpost).
If you choose “I’ll pick it up” when making a purchase, you will receive the goods from the representative shop of Soovi Pood OÜ at Kuivastu mnt. 41, Orissaare hamlet, Saaremaa parish, Saare county. When choosing a courier service or parcel machine, the ordered goods will usually reach you within 2-5 working days. If it turns out that we cannot send you the desired goods, we will let you know as soon as possible.
Before sending the order, please check the correct contact details to avoid delays and misunderstandings in the delivery of the products. Soovi Pood OÜ is not responsible for delays in the delivery of products and misunderstandings if the delay or misunderstanding is due to the inaccuracy or inaccuracy of the information provided by the buyer when placing the order.
Returns and warranty conditions?
If you purchased a product through privateipood.ee as a private person, the deadline for submitting a claim is two years from the date of the purchase invoice. Soovi Pood OÜ is not responsible for: (1) damage to the goods due to the fault of the buyer; (2) defects caused by improper use of the goods; (3) for current wear and tear of the goods in normal use.
The goods can be returned without justification within 14 days of receipt of the goods. The costs related to the return of the goods shall be borne by the buyer. The goods must be in the original packaging and certainly not used. Read more » Right of withdrawal.
What if you still have questions?
Call our number +372 4545677 or +372 55533510. We will answer all your questions Mon-Fri 9.00-17.00 and on Saturday 10.00-14.00.
Send us your question at firstname.lastname@example.org